Troubleshooting
Android Tablet Not Allowing Camera to be Selected On DVI Line Item
We have recently noticed an issue with Android tablets not allowing you to select the camera option when attempting to upload a photo. Our development team is aware of this and are currently investigating the issue for a fix. In the meantime, if you ...
How to Clear Browser Cache
Hello, Please be sure any unsaved data on an active web login has been saved before following this process. You will need to sign back in to all websites, including autoflow and any browser based email, after clearing this cached data. Stale cache ...
Why Are My Tickets Not Transferring To ATMe?
If you find that your tickets in your Shop Management System are not transferring to autotext.me, you may be missing criteria that is necessary in the ticket before it can be transferred. The following criteria MUST be included in the vehicle visit ...
Add Safe Senders to Prevent Email Filtering - Microsoft
Not Receiving Autoflow Emails There has been a noticeable increase in email delivery issues to Microsoft based email services (Outlook, Live, hotmail, etc) that can be circumvented by adding domains to your email's Safe Sender list. Please note, if ...
Setting Up Notifications on a Android Device
This article will focus on getting notifications set up on your Android tablet or phone. First, in your Autotext.me account select your name at the top right to open the dropdown menu. Then select the first option, User Settings. Next scroll down to ...
Samsung Tablets Crashing
This article is to help with SM-510 Samsung Tablets crashing. Unfortunately, we have found multiple users experiencing issues when using certain Samsung Tab A models with Android 10. These devices were produced with 2GB of ram, but the ram usage of ...
How to Reopen a Closed Ticket
This simple article will help you make changes to a ticket you closed by reopening it on the dashboard. First, select the "Reports" drop down menu and open "Workflow Reports." Make sure you have the correct dates selected in order to find the ticket ...
Automatic previous inspection notes and accessing them from a different DVI sheet.
This is a great feature that we have, the ability to populate a customers prior DVI history on a return visit. With that being said, we do not have the ability to sync between sheets. Although these DVI sheets can't share data between them, that ...
How to properly submit a Benchmark report to support for issues with speed or compatability
If you have a tablet or a workstation that seems to be running slower than it should, follow these instructions to let us know! 1. On the device you want to test, in the upper right hand corner of the ATMe Dashboard, you will see a question mark ...
Edit Locked DVI/ Duplicate and archive DVI's.
If you have this message in you DVI sheet set up page; And would like to edit that DVI sheet OR if you simply want to duplicate and archive that sheet, follow these steps. 1. Under your admin log in for the ATMe dashboard use the drop down menu and ...
Swim lane not showing up on Dashboard or only one section of workflow showing.
If you ever see this or something similar... It is an easy fix. Please follow these instructions. 1. In your drop down menu located in the top right of the dashboard, simply click "Graphic Display". 2. Now, your full swim lane should be available to ...
Update billing information ONLY when there is a failed payment.
If you have this red banner on your Dashboard Please follow these steps. (If you just want to update your billing information but DO NOT have a failed payment, please contact support.) 1. Make sure you are logged in as Admin. 2. On the red banner, ...
Resetting the ATMe adapter for general issues with R.O. Writer
To perform a simple reset of the ATMe adapter, Follow these steps; 1. Locate the computer that the adapter runs on. 2. In the lower right hand corner of the desktop, Left-click the ^ (up arrow) . 3. Right-click the ATMe adapter and then click on ...
DVI freezing in Chrome on Apple devices
Recently Google Chrome had an update for iOS which introduced a bug with confirmation boxes. This causes the DVI form to become unresponsive any time the system attempts to display a confirmation dialog box and requires the page be refreshed to ...
Reset a password and re-activate a suspended account
The Manage Users page allows the administrator to: Edit existing user information Reset passwords Activate/deactivate users Set user working hours Open the page by clicking on the admin user name in the top right corner, then click Manage Users. ...