Using the Kiosk feature

Using the Kiosk feature

Kiosk can be used by the client to check-in their vehicle or schedule appointments.

Alternatively, the Kiosk can be a handheld check-in device held by counter staff, ensuring all details are entered and nothing is missed.





Checkin Kiosk – Step 1

Phone Number – Client/Staff Input

  • Enter a phone number
  • Click next

Note:  This can be any phone number, it does not have to be text friendly.


Checkin Kiosk – Step 2

Details – Client/Staff Input

  • If new client, enter name, address, additional contact info and vehicle info
  • If existing client, the number will be recognized and populate client info
  • Select previous vehicles or add a vehicle
  • Enter mileage
  • Click next


Checkin Kiosk – Step 3

Questionnaire – Client/Staff Input

  • Optional, clients can answer questions
    • These are customized by the admin
  • Click Next


Checkin Kiosk – Step 4

Service – Client/Staff Input

  • Select service from the menu options
    • These are customized by the admin
  • Add notes for additional requests
  • Click Next


Checkin Kiosk – Final Step

Review – Client/Staff Input

  • Review the data
  • Any errors or missing info will be highlighted red
  • Click Submit
  • Confirmation will flash on the green bars, and KIOSK will reset for next client.
  • Client will receive checkin text, if checkin status is loud in shop, and client did not opt out of updates.



Hand off from the Kiosk to the Active Customer Page

Service Advisors can be notified (If enabled) when a Kiosk checkin has occurred.

  • Notifications will be at the bell or via push notification.

  • Email notification is also delivered to shop email specified in Company Setup page



Additional Information for KIOSK additions is visible in the details section





Scheduler Kiosk

Steps 1-4 are identical  to  Checkin Kiosk


Select the date and time – Step 5

(Scheduler only)

  • Appointment slots will show available if no other appointment is listed in ATMe.
  • Select available slot
  • Click next



Review Form / Submit – Final Step

  • Before submitting, users can review their data
  • Click green bar to submit.
  • Page redirects upon successful submission
  • Client will receive instant text or email confirming apt. (scheduler only)
  • Shop will be notified.



Appointments immediately go to the “Future Scheduled Appointments” tab

Like the checkin kiosk, the scheduler places appointments directly onto the Active Customer Page. Click to expand the Appt. tab.


Service Advisors Notifications:

(if enabled)

  • Notifications will be at the bell or via push notification.
  • Email notification is also delivered to shop email specified in Company Setup page
  • Advisors can immediately text or call clients if a conflict in scheduling requires assessment.
  • Click Details tab under client name to see Kiosk form details, or refer to the email sent to the shop.

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