Manage Users

Manage Users

The ability to suspend, activate, and reset the password for all other shop users is done in one place, the Manage Users page.

How to Access Manage Users


  1. Login as the Admin.
  2. Click on the admin user name in the top right corner.
  3. Click Manage Users.

Adding a New User


  1. To get started select the blue +Add User box in the top right and a page will open.
  2. Choose a job role for the user and input their first and last name.
  3. Next enter the employee email and phone number.
  4. Last, the username will automatically generate using the first and last name. This can be changed if desired. Then just create a password and select the Add New User blue box to finish.

Resetting User Passwords

​​​​​
  1. At the manage users page, click the lock icon for a user to reset the password for that user.
  2. Administrators do not need to know their users old password. Enter the desired password in both fields, then click Change Password.
  3. For security purposes password requires a minimum of 12 characters and:
    1. At least one upper case
    2. At least one lower case
    3. At least one number
    4. At least one special character

Account Suspension

  1. New users must be activated before the account can be used.
         An activation email is sent, but not an activation text.
  2. To activate or reactivate the user, click the power button.
         Admins can do this immediately after creating a user, so logins can be used immediately with no need to check emails.
  3. Any suspended users will be displayed with a red background.
  4. Suspending or deleting a user force-logs them our of the tool.

Note: Deleting a user is safe to do. This is actually a “soft delete.”

Please be aware, you can only re-add deleted users by opening a support ticket: support@Autoflow.com

Since deleting a user will NOT affect your reporting for those users our advice is to keep this user list clear of any old users.

Edit User


In the Edit User page you have a variety of options to define your teams experience with the tool:

  1. Add a profile picture, email, and cell number (Image is client-facing, contact info is NOT)
  2. Change the name or username.
  3. Choose to give the techs access to TechFlow.
  4. Grant the ability to push data to your Shop Management System.
  5. Enable access to other users’ ticket assignments.

    • Related Articles

    • How do I add new users?

      Create logins and passwords for your staff Click “Add New User” from the Admin menu Select whether this staff member is a technician or service advisor. Add names Add an email address This is NOT for communication with clients but is for login ...

    • A walkthrough of Groups/Grouping

      We have the ability to merge Customer numbers and assign multiple numbers to a specific profile. Additionally, now you can assign multiple vehicles to one number. This can be helpful in situations where a family with multiple vehicles and/or multiple ...

    • Reset a password and re-activate a suspended account

      The Manage Users page allows the administrator to: Edit existing user information Reset passwords Activate/deactivate users Set user working hours Open the page by clicking on the admin user name in the top right corner, then click Manage Users. ...

    • Tekmetric SMS User Mapping

      MUST BE LOGGED IN AS ADMIN LEVEL Adding New Mapped Profile From top right drop down menu, select "Add/Manage Users" Select "Add New User" to open new profile creation modal, where you can enter the employee details and set role level. If integration ...

    • Techflow - Tech Hours Explained

      As long as a technician has available work hours assigned (Set up from individual User Settings or from admin Add/Manage Users) the assigned, clocked, and completed work hours will display beneath their name on the Techflow for each technician's ...