How to Reopen a Closed Ticket
This simple article will help you make changes to a ticket you closed by reopening it on the dashboard. First, select the "Reports" drop down menu and open "Workflow Reports."
- Make sure you have the correct dates selected in order to find the ticket you want to reopen.
- Select the blue "Re-add to board" button to move the ticket back to the dashboard.
If you need and further assistance, please do not hesitate to contact the auto text.me support team.
Related Articles
Re-add Customer to Dashboard
If you ever need to Re-add a customer to the dashboard for any reason, follow these simple steps; First, in a service writer or admin log in, go to "Reports" and then "Workflow reports" Next, choose the date range to encompass the time that the ...HITS BPOS Ticket Transfer
How To Transfer A Ticket From HITS BPOS Into Autoflow Add the customer, vehicle year, make and model, license plate number (tag #) and lines to the ticket. Open the “Appointment/Status” tab. From the “Vehicle Status” drop down menu, select “On Lot”. ...Why is the ticket auto assigning a tech or SW to a vehicle?
Under the admin login, in the drop down menu there is a selection for "Auto Assign & Update" Clicking this option will bring up the associated page where you can toggle various options ; For the most part, it is relatively self-explanatory. If you ...Why is my status automatically updating when a tech or SW modifies the ticket in ATMe?
Inside of your admin log in, ATMe dashboards drop down menu has the "Auto Assign & Update" tab. Inside of this page you will find two grouping of options. We will be looking at the second group, " Auto Update Status". It is self explanatory as far ...Techflow - Tech Hours Explained
As long as a technician has available work hours assigned (Set up from individual User Settings or from admin Add/Manage Users) the assigned, clocked, and completed work hours will display beneath their name on the Techflow for each technician's ...