How do I add new users?

How do I add new users?

Create logins and passwords for your staff

  • Click “Add New User” from the Admin menu

  • Select whether this staff member is a technician or service advisor.
    • Add names
    • Add an email address
      • This is NOT for communication with clients but is for login activation and changes.
      • Note:  You can force activate an account as an administrator, to accelerate the process  a faux email can be entered.
    • Create the password
      • Minimum of 8 characters
    • The initial password can be uniform across all users and each individual can update to their own password later.
    • Click > Create

You will now be brought automatically to the manage users screen.


Each of the four icons have actions associated, mouse-over for details.

  • The pencil icon is for editing the users information
  • The padlock icon is for changing a users password
  • The power button allows the administrator to activate or suspend a login
  • The trash can allows you to delete the user.

Multiple SMS integrations include SMS User Mapping

  • To map users, click the blue pencil icon
  • Add the SMS user name as it appears in your SMS.
    • Talk to your Autoflow rep if you need clarification on this criteria
  • Once mapped, your techs and SA’s will be assigned automatically to match how they are assigned in your shop management software.