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HITS BPOS User Mapping
From HITS BPOS From the “Administration & Utilities” view, open the “Store” drop down menu and select “Salesreps Add/Edit”. Find the full name of the employee you want to map. In Autoflow From the “admin” drop down menu, select “Manage Users” and ...
HITS BPOS Ticket Transfer
How To Transfer A Ticket From HITS BPOS Into Autoflow Add the customer, vehicle year, make and model, license plate number (tag #) and lines to the ticket. Open the “Appointment/Status” tab. From the “Vehicle Status” drop down menu, select “On Lot”. ...
Accepting New Customer appointments from the Online Scheduler in HITS BPOS
How does an appointment show up in HITS BPOS when made through the Online Scheduler? Appointments made in the Online Scheduler will be sent into HITS BPOS as a notification (Type: Online Appointment). Click the bell icon or press CTRL+Z on your ...
Tekmetric SMS User Mapping
MUST BE LOGGED IN AS ADMIN LEVEL Adding New Mapped Profile From top right drop down menu, select "Add/Manage Users" Select "Add New User" to open new profile creation modal, where you can enter the employee details and set role level. If integration ...
Why is my status automatically updating when a tech or SW modifies the ticket in ATMe?
Inside of your admin log in, ATMe dashboards drop down menu has the "Auto Assign & Update" tab. Inside of this page you will find two grouping of options. We will be looking at the second group, " Auto Update Status". It is self explanatory as far ...