Why is the ticket auto assigning a tech or SW to a vehicle?
Under the admin login, in the drop down menu there is a selection for "Auto Assign & Update"
Clicking this option will bring up the associated page where you can toggle various options ;
For the most part, it is relatively self-explanatory. If you toggle on SW Assignment on Status Update, anytime a SW changes the status of a vehicle in ATMe, they will automatically become the assigned SW.
This toggle is handy in a few different scenarios, such as if you are using ATMe without any SMS integration.
If you have any of these toggled to "Yes" and it is interfering with your workflow, please have the admin account log in and change the applicable setting.
Clicking this option will bring up the associated page where you can toggle various options ;
For the most part, it is relatively self-explanatory. If you toggle on SW Assignment on Status Update, anytime a SW changes the status of a vehicle in ATMe, they will automatically become the assigned SW.
This toggle is handy in a few different scenarios, such as if you are using ATMe without any SMS integration.
If you have any of these toggled to "Yes" and it is interfering with your workflow, please have the admin account log in and change the applicable setting.